M3 Patient Experience

Why M3-Patient Experience is revolutionary

M3-Patient Experience™, MedicalGPS’ Patient Experience survey system, continuously monitors, measures, and assists your leadership team with maximizing patient retention and patient loyalty.

Physicians, frontline support staff and other healthcare decision makers see the real-time positive results of providing outstanding customer service and compassionate care.

How M3-Patient Experience works:

Fred Lee, the author of the best selling book, If Disney Ran your Hospital 9 ½ Things You Would Do Differently , states:

“There are three levels of caring – competence, courtesy and compassion.”

M3-Patient Experience provides an assessment of competence and courtesy, and insight into the level of compassion enjoyed by your patients as part of their healthcare experience.

After spending a considerable amount of time and energy reviewing and evaluating MedicalGPS’ automated real-time patient feedback system, M3-Patient Experience , the following assessment was offered:

“I liked all the questions in your survey and could honestly not think of anything I felt was not covered. It is really an electronic work of art. You are to be highly commended. I can recommend it highly, and you can quote me on that!”
- Fred Lee

M3-Patient Experience™, MedicalGPS’ Patient Experience survey system, continuously monitors, measures, and assists your leadership team with maximizing patient retention and patient loyalty. Frontline support staff and healthcare providers see the real-time positive results of providing outstanding customer service and compassionate care.

When it comes to providing superb customer service, most organizations have “pockets of excellence”, and nearly all have “areas of opportunity”. M3-Patient Experience quickly identifies both – real-time – allowing for continuous quality improvement.

M3-Patient Experience goes way beyond just measuring patient satisfaction. Install M3-Patient Experience into your healthcare organization to improve an already good performing operation, or, to sustain the outstanding level of service currently being provided today. Leadership will be prepared to lead and effect positive change when embracing M3-Patient Experience.

How M3-Patient Experience works

M3-Patient Experience captures patient feedback electronically, eliminating manual survey tabulation. Survey results are delivered real-time via GPSMapping™, MedicalGPS’ business intelligence solution.

M3-Patient Experience clients have the option of collecting on-going patient feedback via an on-line secure web-portal, or touch-screen kiosks strategically positioned within the facility. Paper survey forms are also available to collect patient feedback.

M3-Patient Experience surveys each segment of the patient’s experience, from beginning to end, including appointment scheduling, check-in, rooming, vitals, the provider/patient encounter, ancillaries, checkout and billing.

Features & functionality include continuous monitoring and notification to leadership, real-time, whenever patient feedback warrants follow-up. M3-Patient Experience is the ultimate in exception reporting. Whether reinforcing outstanding customer service or, correcting less-than-acceptable performance, support-staff couching and counseling can occur as soon as possible, oftentimes immediately following the patient’s encounter.

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