2017 Year in Review
Our clients helped us forge 2017 into
a record-breaking year for MedicalGPS.
Scroll down to join us in an interesting
review of what made 2017 spectacular.
12,133
Providers Empowered
Adding over 2,000 new providers in 2017 alone, M3-Patient Experience has served over 12,000 healthcare providers system-wide.
720,292
Surveys Taken
On average, patients responded to an M3-Patient Experience survey every 44 seconds in 2017. That's about 2,000 each day.
16,339,905
Questions Answered
If you allow just five seconds for each of these questions, it would take a human over two and a half years to speak them aloud.
89,014
Service Recoveries Handled
M3 alerted and empowered clinic staff in service recovery focused patient engagement over 89,000 times in 2017. We're not bold enough to assign an estimated dollar amount to that number, but even stingy math makes for a massive sum.
206,904
Patient Advocates Identified
M3 Advocate's patent-pending methodology identified and contacted hundreds of thousands of patients who were likely to leave glowing social media reviews for our client practices on Google, Healthgrades, Vitals, RateMD, and elsewhere.
54,852
Advocates Responded
Of all those Advocates identified, more than 26% of them visited a social media review site when we asked them to leave a positive review for their provider.
38,483,970
Words Typed in Comments
That's over ten-times more words than War and Peace, Atlas Shrugged, The Harry Potter Series, and the Lord of the Rings Series combined!
8,020,709
Emails Sent
Per recent statistics, 18% of Americans check their emails while driving; another 42% check their emails in the bathroom. We don't want to know what the rest of them are doing.
115,442
Text Messages Sent
It would take the fastest texter in the world (Abdul Basit, according to Guinness) over 23 days straight of thumb-typing to accomplish the same feat.
4,172
Training Participants
In the past year, MedicalGPS' healthcare customer service training program, Endeavor for Excellence (E4E) - Start Where the Patient Starts, has helped over 4,000 medical professionals become better caregivers and more efficient in their roles.
1,192
Providers Impacted
Our Endeavor for Excellence training positively impacted the practices of over 1,000 providers last year, helping their staff pave the way for higher levels of patient engagement and satisfaction.
245
Practices Enrolled
Through live webinars, video archives, and even an in-person conference training session, E4E was delivered to the staff of 245 practices in 2017.
All those MedicalGPS stats and numbers not enough?! Okay, here are a few more.
96.6%
OF SURVEYS STARTED ARE COMPLETED
2,956
MEDICAL PRACTICES SERVED
4,766
USERS HAVE ACCESSED M3
Subscribe to Our Email List
New blog posts, industry news, product announcements, more.