2018 Year in Review
This past year defined many new
milestones for MedicalGPS and our Clients
Scroll down to join us in an interesting
review of what made 2018 spectacular.
14,849
Providers Empowered
M3-Patient Experience has been honored to serve nearly 15,000 healthcare providers and their practices across the country.
891,820
Surveys Taken
On average, patients responded to an M3-Patient Experience survey every 35 seconds in 2018. That's over 2,400 each day.
18,526,456
Questions Answered
Answering that many questions is the equivalent of over 86,000 ACT exam completions. Randomly answering the questions, they would average a score of 12.
104,482
Service Recoveries Managed
M3 alerted and empowered clinic staff in service recovery focused patient engagement over 104,000 times in 2018, demonstrating timely response, concern, and compassion in healthcare.
7,748,385
Dollars in Regained Revenue
If we conservatively estimate that each successful service recovery resulted in at least one billed 99213 CPT Code at $74.16, the M3-Patient Experience system allowed our client practices the opportunity to reclaim over $7.7 million dollars.
127,312
Flash Reports Viewed
Printed on A4 paper, these M3-Patient Experience flash reports could cover a football field more than one and half times, or fill every seat in Michigan Stadium and Crisler Center.
350,342
Free Text Comments Composed
That averages more than 33 words per comment. Reading all 350,342 comments would take the World's fastest reader nearly 8 hours at 25,000 words per minute!
10,919,063
Emails Sent
Per recent statistics, the average office worker receives more than 125 emails each day. It would take the average office worker over 239 years to receive them all. Let's assume they are immortal.
163,728
Text Messages Sent
According to research by Text Request, the average American sends and receives 94 SMS messages each day. At the same rate, it would take five average Americans a year to send 2018's M3 text messages.
9,820
M3-Advocate Empowered Providers
In the past year, nearly 10,000 providers across 962 medical practices utilized M3-Advocate, the majority of whom saw a noticeable increase in both their quantity of reviews and the scores they received.
206,904
Patient Advocates Identified
M3 Advocate's patent-pending methodology identified and contacted hundreds of thousands of patients who were likely to leave glowing social media reviews for our client practices on Google, Healthgrades, Vitals, RateMD, and elsewhere.
54,852
Advocates Responded
Of all those Advocates identified, more than 26% of them visited a social media review site when we asked them to leave a review for their provider.
All those MedicalGPS stats and numbers not enough?! Okay, here are a few more.
96.6%
OF SURVEYS STARTED ARE COMPLETED
3,224
MEDICAL PRACTICES SERVED
5,790
USERS HAVE ACCESSED M3
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