M3 alerted and empowered clinic staff in service recovery focused patient engagement over 89,000 times in 2017. We're not bold enough to assign an estimated dollar amount to that number, but even stingy math makes for a massive sum.
M3 Advocate's patent-pending methodology identified and contacted hundreds of thousands of patients who were likely to leave glowing social media reviews for our client practices on Google, Healthgrades, Vitals, RateMD, and elsewhere.
Of all those Advocates identified, more than 26% of them visited a social media review site when we asked them to leave a positive review for their provider.
That's over ten-times more words than War and Peace, Atlas Shrugged, The Harry Potter Series, and the Lord of the Rings Series combined!
Per recent statistics, 18% of Americans check their emails while driving; another 42% check their emails in the bathroom. We don't want to know what the rest of them are doing.
It would take the fastest texter in the world (Abdul Basit, according to Guinness) over 23 days straight of thumb-typing to accomplish the same feat.
In the past year, MedicalGPS' healthcare customer service training program, Endeavor for Excellence (E4E) - Start Where the Patient Starts, has helped over 4,000 medical professionals become better caregivers and more efficient in their roles.
Our Endeavor for Excellence training positively impacted the practices of over 1,000 providers last year, helping their staff pave the way for higher levels of patient engagement and satisfaction.
Through live webinars, video archives, and even an in-person conference training session, E4E was delivered to the staff of 245 practices in 2017.
OF SURVEYS STARTED ARE COMPLETED
MEDICAL PRACTICES SERVED
USERS HAVE ACCESSED M3